Returns

At Fast Growing Trees, we guarantee that your order is packed and shipped carefully to ensure survival through transit. For this reason, it's extremely rare that packages are broken or damaged in transit. But if you've received a damaged package, please refuse the shipment! The delivery carrier will return the damaged box to us for re-shipment.

Remember: Don't plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We're here to help you (and your trees and plants!) succeed, but quality and damage claims must be made in a timely manner...otherwise, we are unable to help.Please use our Contact Us form to send your concerns.

Although we are unable to accept returned plants and trees, our Alive & Thrive Guarantee covers any issues with your plants within the first 365 days. This helps us keep all of our plants healthy, and allows us to protect the plants and trees at our nursery from any pests or disease a plant may have come into contact with after it leaves our property.

If you have an issue with your plant or tree, please get in touch with us as soon as possible so we can provide expert assistance and provide you with a one-time store credit for your replacement, if needed. Rather than send your plant back, we encourage you to make the world a little greener - find a spot to plant it, compost it, or share it with a friend!

Garden supplies and hard goods are eligible for return within 30 days of purchase, including fertilizers, planting mixes, planting kits, containers, tools, hoses and watering bags. Please ensure items are in their original packaging. The customer will be responsible for return shipping. There is no restocking fee for garden supplies returns.

Before you send a supply or hard good return, please get in touch to let us know. Returns can be shipped to:

Fast Growing Trees
Attn: Returns

2621 Old Nation Road

Fort Mill, SC 29715