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Purchase Policy

30.03.2025

Alive & Thrive Guarantee™

We guarantee that your plants and trees will arrive happy and healthy. If you're not satisfied after receiving your trees and plants, our Alive & Thrive Guarantee covers issues with your plants within the first 365 days of your online order.

To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.